Frequently Asked Questions

Below is a list of the most frequently asked questions:

Q: Are you an authorized dealer for the brands you carry?
A: Yes, we are an authorized dealer for all the brands we carry.

Q: Are your watches authentic and new?
A: Yes, we only sell authentic and brand new watches. We source our products directly from the manufacturers and distributors (if the manufacturer is not located in the US).

Q: Do your products come with warranty?
A: Yes, our products come with full factory warranty.

Q: How much do you charge for shipping?
A: We offer free ground shipping within the continental US. Read our complete shipping policy.

Q: Do you charge tax?
A: We do not collect tax unless merchandise is shipped within Connecticut.

Q: What is your return policy?
A: We offer a 31 day money back guarantee. Read our complete return policy.

Q: What kind of payments do you accept?
A: We accept MasterCard, Visa, American Express, Discover, PayPal, and money order.

Q: Do you ship internationally?
A: Currently we only ship within the US and Canada. Read our complete shipping policy.

Q: What is your shipping cut off time?
A: Orders received before 2pm EST are generally shipped the same day. Please make sure your billing address matches what your credit card company has on file for you. If you need an item urgently or by a specific date, please call us to confirm availability of the item.

Q: Is your website secure?
A: Yes, we use state-of-the-art data encryption technology to protect our customer's information. Secure Socket Layers (SSLs) encrypt the information sent between your computer and our database. In addition, we use Internet fraud screening to protect credit card transactions.